Frequently Asked Questions

Everything you need to know about your Sugess timepiece and shopping experience.

What kind of movements are used in Sugess watches?

Sugess specializes in high-quality mechanical movements, featuring genuine Seagull ST19 series chronograph movements and premium automatic calibers to ensure precision and reliability.

Do you offer international shipping?

Yes, we ship worldwide. Most orders are processed within 24-48 hours and include tracking information so you can monitor your watch's journey to your doorstep.

What is your return policy?

We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.

Are Sugess watches covered by a warranty?

Every Sugess watch comes with a 12-month international warranty covering manufacturing defects. This ensures peace of mind regarding the movement and assembly of your timepiece.

How should I maintain my mechanical watch?

To keep your watch in top condition, we recommend regular winding (for manual models), avoiding strong magnetic fields, and ensuring the crown is fully pushed in before any contact with water.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.